Refund and Returns Policy

Exchange and Refund Policy

At LFI, customer satisfaction is our top priority. Each product we offer is custom-made just for you, so we strive to ensure you are happy with your purchase. Please review our exchange and refund policies below:

Exchanges

Since our products are made-to-order, we currently do not offer exchanges for items that are the wrong size, color, or style unless it’s due to a manufacturing defect or an error on our part. Please ensure that you review the sizing charts and product descriptions before placing your order.

• Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 14 days of receiving your order. We’ll gladly offer a replacement at no additional cost to you. Be sure to include photos of the product and the defect for our review.

Refunds

We offer refunds under the following circumstances:

• Wrong Item Received: If you receive the wrong item, color, or size due to a fulfillment error, we will send a replacement or issue a full refund.
• Defective or Damaged Products: If the product arrives damaged or with a printing error, we will offer a full refund or a free replacement. Contact us within 14 days of receiving your order, and please provide photos of the issue to help us process your request quickly.

Non-Refundable Items

Due to the custom nature of our products, we do not accept refunds or exchanges for the following:

• Change of Mind: We cannot accept returns or provide refunds if you change your mind after placing the order.
• Incorrect Size Ordered: Since each product is custom-made, we cannot offer refunds or exchanges for sizing issues that are not due to a manufacturing defect. Please refer to our sizing charts before making your purchase.

Return Process

If your item qualifies for a refund or replacement, follow these steps:

1. Email us at limitlessfashionintl@gmail.com with your order number, a brief description of the issue, and photos of the product showing the defect or incorrect item.
2. Our customer service team will review your request and, if eligible, provide further instructions.
3. Depending on the issue, we will either process a refund to your original payment method or send a replacement product.

Please note that refunds may take 5–10 business days to appear in your account, depending on your payment provider.

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Frequently Asked Questions (FAQ)

1. What if I ordered the wrong size?
   • We encourage you to double-check our sizing chart before placing your order. Unfortunately, we cannot offer refunds or exchanges for incorrect size orders unless the size error is due to a manufacturing mistake.
2. How long do I have to report a problem with my order?
   • You have 14 days from the date of delivery to report any issues with your order.
3. Will I have to return the damaged item?
   • In most cases, you won’t need to return the defective item. We will ask for photos to assess the issue and proceed with a refund or replacement.

Contact us at info@limitlessfashionintl.com for questions related to refunds and returns.